Electro Industries is committed to product quality and customer service. Following is our standard schedule for in-house and field customer support. Rates are dependent on the type of service that is required and your geographic location.
In House Repair - Flat Rate
$195.00
Single and Dual Display Meters
$285.00
DM Series, Shark®100 and Futura + Series Meters *
$470.00
Nexus® Series Meters *
$888.00
Portable Units
Note on In-House Repair: All repairs include free improvements to specific vintage
level hardware and firmware.
* If board requires replacement there is an additional fee. Please call 516-334-0870
* for pricing.
Calibration Only - Flat Rate
$95.00
Single and Dual Display Meters
$150.00
DM Series, Shark®100 and Futura + Series Meters *
$250.00
Nexus® Series Meters *
$450.00
Portable Units
$100.00
Calibration Certificate with Point to Data- CCal
* If board requires replacement there is an additional fee. Please call 516-334-0870
for pricing.
Field Service
$150.00 per hour
(portal to portal)
Local Rates:
(Within 100 mile radius of Westbury, NY)
$1250.00 per workday, $700. 00 per travel day up to 10 hours; $225.00 per hour overtime
National Rates:
(Outside the 100 miles local service radius)
$2500.00 per workday, $800.00 per travel day
up to 10 hours; $225.00 per hour overtime
Outside the United States Rates
Service Notes
- Delays due to weather or airline traffic are charged as travel time.
- Estimates are not firm quotes; actual costs may vary.
- Field Service is billed Portal-to-Portal (from the time we leave to the time we return).
- Warranty Travel and Expenses: All travel and living expenses are billed at cost even in warranty support.
- Non-Warranty Travel and Expenses: All travel and living expenses are billed at cost +10%.
- POs or Credit Cards must be entered prior to repair. All major Credit Cards are accepted.
Procedure for Returning Meters for Repair
- Please contact Customer Support at: 516-334-0870 for an RMA Number.
- Issue PO or Credit Card information when on the phone with Customer Support to initiate repair action. If unit is deemed
a warranty repair, credit card and/or PO will not be billed. - Send unit in with detailed description of problem in the field. For calibration, designate specifically what is desired.
- All transportation costs including customs, freight forwarding or other costs are not covered under warranty. Within the US,
free UPS ground service return is provided for equipment repaired under warranty.
